To what extent can I trust the accuracy of your stock levels?
Our stock levels maintain a 95% accuracy rate, ensuring a smooth processing of your order. In the rare event that the item you’ve ordered is unavailable, we will promptly communicate with you. We appreciate your understanding in such cases.

Which payment methods are accepted?
We welcome payments through Visa, Mastercard, American Express, PayPal, and Afterpay.

Can I collect from warehouse address?
We do not provide collection services from our warehouse as it is not part of our business model.

What time will my order get delivered by if a date is provided in order confirmation?
If a delivery date is provided in your order confirmation, your order will be delivered by the close of business on that specified date. Tracking updates will be provided by our shipping partner to keep you informed about the status and location of your order during the shipping process. If you have any specific concerns or questions about your delivery, you can refer to the tracking information or contact our customer service for further assistance.

Do we provide engraved/printed samples to see how end product looks?
Yes, samples can be created for 50% off listed price with our generic branded engraving. This provides you with an opportunity to see how a end product will look. This is recommended before placing a large order. Contact our sales team on email provided on contact us page for this order to be placed.

How long we do you have to claim for any products supplied which are damaged, incorrect or broken?
We need to be notified by email in writing accompanied with photo proof within 14 business days from delivery of your order.

What the conditions of a refund?
A refund is not applicable for the following reasons
– simply change your mind or no longer want the goods;
– realise you can’t afford the goods;
– found the same item at a cheaper price elsewhere;
– chose the wrong size or style;
– knew about the particular fault prior to purchase; and/or
– were responsible for causing the fault. (eg. spelling or layout errors/mishandling)


Is there a discount available for bulk orders?
Certainly, we offer discounts for bulk orders, depending on stock availability. If you need more information, please feel free to contact us.

How much discount do you receive for large order quantities?
The discount for bulk orders is determined by the quantity of items and the specific SKU. Each product page features a discount structure for each SKU, offering a detailed breakdown of the applied discounts. Typically, purchasing multiple items of the same SKU results in automatic discounts that are applied when adjusting the quantity in the product page. Feel free to explore the product pages for more detailed information on the applicable discounts.


What is the process if there is no response or communication regarding the artwork design proof?
Upon preparing the artwork design proof, we will promptly send it to you via email. We make diligent efforts to communicate through both phone, emails and SMS. However, in the absence of a response, if no communication is received artwork design proof will proceed to production.

What happens if you wish to cancel and no longer proceed with an order after artwork design proof is prepared and emailed for approval?
If you decide to cancel and not proceed with an order after the artwork design proof has been prepared and emailed for approval, a cancellation fee of 20% of the total order amount will apply. This fee will be deducted from original payment method.

What time is the cut-off for changes to be requested for artwork design proofs so they can to be updated and received the same day?
The cut-off time for requesting changes to artwork design proofs to ensure same-day updates is 3:30 pm (Brisbane time, UTC+10).

Do we require engraving details/artwork information in different formats for large orders?
Yes, this is required in excel template. We have different excel templates for different products, please contact us to receive this template to ensure there is no delay with creating artwork design proofs.


How much is shipping cost?
Shipping is calculated based on the quantity of items and your destination postcode. This is shown on shopping cart and checkout page.

Do your provide faster shipping option?
Yes, we do offer Express and Super Express Shipping.

How do I track my order?
Tracking information is emailed and sms’d when the order is completed.. Tracking details can be checked once consignments are lodged with our shipping partners. This information is also available online under my account –> orders. Select order and tracking details shown at the bottom of the page.


Do you providing colour printing services for trophies & awards?
Yes, we do provide colour print option for selected awards. This option is shown as an additional cost to laser engraving on product page.

Which products can be colour printed?
Products which can be colour printed are have options under the product pages under “available options”


How much engraving can done on my awards/trophies?
This depends on a variety of factors. Generally for medals & sports trophies, 3 lines of text. For corporate awards, it is based on maximum readable area. If you have queries about how much can be engraved, please contact us

How much is the cost of engraving?
Laser Engraving is complimentary and included in most of our products, unless products indicate otherwise.

Can I bring trophies back and get free engraving after I have completed my order?
No, it is only valid while we process your order. Once completed, if you wish to get them engraved at a later stage, there is additional cost to do this. Contact us for a quote.

Do you still do diamond tip engraving (traditional style)?
Yes, we still provide this service. Most of the perpetual updates & plaques still use this method.

Do you provide hand engraving services?
Yes, we do provide hand engraving services. Unfortunately this service is limited to in-house engraving. We currently do not provide on-call (mobile) hand engraving facilities.

How does the Free 1st Update work when ordering Perpetual Shields and Plaques?
When ordering a perpetual, engraving on the header plate is included in the price. The first plate update is Free at the time of the purchase. This information needs to be included with the order.  We are able to engrave this until the order is completed. Customers are not eligible after this. Normal charges apply.

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