We keep our stock levels highly accurate so your order processes smoothly. If an item becomes unavailable, we'll let you know right away. Thanks for your patience.

We accept Visa, Mastercard, American Express, and direct bank transfers.

We don't offer warehouse pickups. Every order is shipped directly to you through our trusted delivery partners.

When a delivery date appears in your order confirmation, we'll get your order to you by close of business on that date. Our shipping partner sends tracking updates so you can monitor your delivery progress and location every step of the way. For any delivery questions or concerns, check your tracking details or reach out to our customer service team.

We offer sample products at 50% off the listed price, featuring our standard branded engraving. This lets you preview the final product quality before committing to a bulk order. We recommend ordering a sample first for larger purchases. To arrange a sample order, reach out to our sales team using the contact details on our Contact Us page.

25% cancellation fee of order total.

Please notify us within 14 business days of receiving your order if you have any issues. Your email must include written details with photo and video as proof of the problem.

Yes, we can colour print on a limited selection of our awards. These specially prepared products are featured in our dedicated Colour Printed Awards section, where you'll find all the items available for this service.

Engraving capacity varies depending on the product type. Sports trophies and medals typically accommodate up to 3-4 lines of text, while corporate awards are limited by the maximum readable engraving area. For specific questions about engraving capacity for your item, we recommend getting in touch with our team.

Engraving can be added during checkout at no extra cost. If you'd like to engrave an item after it's already been ordered and delivered, we're happy to help for an additional charge.

Perpetual trophies include complimentary engraving on the header plate. Your first plate update is free when you purchase, provided the engraving details are supplied with your order. We can process this engraving up until your order artwork is approved. After that point, additional engraving services are available at additional cost.

We offer bulk order discounts based on availability, with pricing tiers displayed directly on each product page.

Bulk discounts vary by product and quantity. Check the product page for your item to see the discount breakdown. When you increase the quantity, discounts apply automatically.

Our sale promotions and special offers stack on top of your bulk discount savings, giving you even greater value on every purchase.

All prices displayed on our website include GST, so what you see is exactly what you'll pay at checkout. There are no hidden fees or additional taxes added later.

Shipping costs are calculated dynamically based on two key factors: the number of items in your order and your delivery postcode. You'll see an accurate shipping quote on both the product page before you add items to your cart, and again at checkout so there are no surprises when you complete your purchase.

Absolutely, we provide both Express and Super Express Shipping options.

Once your order ships, you'll receive tracking information via email and SMS. You can monitor your shipment's progress through the tracking link provided, which updates as your package moves through our shipping partner's network. Tracking becomes available once your consignment is handed over to the carrier, allowing you to see real-time delivery status and estimated arrival times.

At this time, we deliver exclusively throughout Australia.

Yes, we do for defective and non-defective products

We offer returns within 14 business days of delivery. This gives you plenty of time to inspect your order and ensure everything meets your expectations. If you need to return an item, simply contact us to arrange the process.

Items can be returned by mail to PO BOX 103, VIRGINIA QLD 4014. Please note that all return postage costs are the responsibility of the customer. We recommend using a tracked delivery service to ensure your return reaches us safely.

Products must be new and unused, in original unopened packaging.

Refunds are not available in the following circumstances:

– You've changed your mind or no longer want the items
– You can no longer afford the purchase
– You've found the same product cheaper elsewhere
– The order was returned due to an incorrect shipping address
– The order was returned uncollected from Australia Post
– You selected the wrong size or style
– You were aware of a fault before purchasing
– You caused the damage yourself, including spelling errors, layout mistakes, or mishandling

We are unable to process exchanges on orders. If you have received a damaged or incorrect item, please contact our customer service team.

We process all returns and issue refunds within 5 business days of receiving your item back at our warehouse. Please allow additional time for the refund to appear in your account, depending on your bank.